Shipping and Delivery
When will I get my stuff?
You've placed your order and you want your yarn to arrive! The Yarn Lady makes the biggest effort to get it to you asap, but it all depends on where you are in South Africa, and which type of shipping you chose.
We use either our courier partner The Courier Guy to deliver your package to your door. This will usually take on average of a few days from packing to get to you (perhaps a bit longer if you are in an outlying area).
For those that are in Cape Town, you can arrange to collect directly from us in the Southern Suburbs. This is the cheapest and fastest way to get your yarn. We will let you know via email when your parcel is ready for collection.
What shipping option should I choose?
We want to keep delivery costs as low as possible - so you pay for the yarn you want and not for expensive shipping charges. This means shipping options are easy, starting from R60.
R60 Major city. Where are you? Within Cape Town, Other Major city (Durban, Pretoria, JHB, PE...
R75 Regional Area. Are you outside of a major city? We still keep the costs as low as possible for you. YAY.
- Collect or Delivery? If you are in Cape Town you may schedule to collect for free. We will be in touch when your yarn is ready.
Weight and size limitations: Courier
Packages sent via courier have a 15kg weight limit. If you would like to place an order larger than 15kg please contact us ahead of ordering so we can make a plan to get you your yarn in the best possible way.
What's the Shipping Process?
Shipping process: Courier: Once we have packed your yarn, we will hand it over to the courier as soon as possible. From there your precious goodies are in their hands, and we have no further visibility or insight beyond what is presented on the Courier Guy Tracking Portal. You will be provided with a tracking number that you can use yourself on the Courier Guy Portal to track your parcel, so don't forget to add your contact details when placing your order.
Delivery is between 8am and 5pm Monday to Friday. Please make sure that someone is at the address you specified at check out to take delivery. NOTE: in the usual course of business, couriers do not deliver over the weekends.
If you aren't there to accept the parcel, the courier will make a second attempt to deliver, then they will return the order to The Yarn Lady. Your order will be cancelled and refunded less the cost of shipping.
Shipping process: Collection If you are in Cape Town and choose to collect your order, we will send you an sms / Whatsapp / email when your yarn is ready. Please contact us to arrange a collection time within 7 days of notification. Orders uncollected after 7 days will be cancelled and refunded less 20% handling charge. Orders not collected within 1 month of notification will be cancelled, with no refund.
In some cases, wherever feasible, we choose to re-use packaging. This saves us from unnecessary wastage and reduces the amount of plastic lying around. We ensure the packaging is safe and clean and will protect your yarn adequately while in transit. So you can feel good about doing your bit for the planet while your knowing your yarn is safely on its way. And who wouldn't want to feel good about keeping plastic waste out of the environment while still getting yarn to your door? No one!
Insurance and Replacements
Parcels sent via courier are insured up to a value of R1000. If your parcel goes missing in transit, we will replace the items wherever possible, at no additional cost to you. Where it is not possible to replace the items, we will refund you.
Large orders above 15kg weight sent via courier also may incur an additional shipping charge. Please contact us so we can get the best rates for you.
Please get in touch if you have an urgent parcel or need more than 15kg sent to you.
Delays due to the hand dyeing process
Hand dyed items may need to be custom dyed for you by our suppliers, which means we will need to wait for the dyeing process to complete. Wherever possible, we will let you know if there is an anticipated delay on your order due to hand dyeing. It may take a little longer to arrive than the average stated duration, but we think its worth the wait it for such beautiful yarn.